Shipping policy

SHIPPING POLICY

THANK YOU FOR SHOPPING WITH US! BELOW YOU’LL FIND ALL THE DETAILS REGARDING OUR SHIPPING PROCESS USING EVRI, OUR TRUSTED DELIVERY PARTNER.

PROCESSING TIME

ALL ORDERS ARE PROCESSED WITHIN 1–2 BUSINESS DAYS. ORDERS PLACED AFTER 2 PM OR ON WEEKENDS AND HOLIDAYS WILL BE PROCESSED ON THE NEXT WORKING DAY.

SHIPPING METHODS & DELIVERY TIME

WE USE EVRI TO DELIVER ALL ORDERS ACROSS THE UK. DELIVERY OPTIONS ARE AS FOLLOWS:

  • STANDARD SHIPPING (2–4 BUSINESS DAYS): FREE

  • EXPRESS SHIPPING (1–3 BUSINESS DAYS): £4.99

PLEASE NOTE: DELIVERY TIMES ARE ESTIMATES PROVIDED BY EVRI AND MAY VARY DURING PEAK PERIODS.

TRACKING YOUR ORDER

ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH AN EVRI TRACKING NUMBER. YOU CAN TRACK YOUR PARCEL AT: HTTPS://WWW.EVRI.COM/TRACK-A-PARCEL

SHIPPING AREAS

WE CURRENTLY SHIP TO ADDRESSES WITHIN THE UNITED KINGDOM ONLY. IF YOU’RE OUTSIDE THE UK AND WOULD LIKE TO PLACE AN ORDER, PLEASE CONTACT US DIRECTLY.

MISSED DELIVERIES & RETURNS

IF A DELIVERY IS MISSED, EVRI WILL LEAVE A CARD WITH FURTHER INSTRUCTIONS. IF YOUR PARCEL IS RETURNED TO US DUE TO INCORRECT ADDRESS DETAILS OR MULTIPLE FAILED DELIVERY ATTEMPTS, YOU MAY BE RESPONSIBLE FOR RESHIPPING COSTS.

DAMAGED OR LOST PACKAGES

IF YOUR ITEM ARRIVES DAMAGED OR IS LOST IN TRANSIT, PLEASE CONTACT US AT [YOUR EMAIL/CONTACT INFO] WITHIN 7 DAYS OF YOUR EXPECTED DELIVERY DATE SO WE CAN RESOLVE THE ISSUE WITH EVRI.

RETURNS POLICY

WE TAKE PRIDE IN THE QUALITY OF OUR PRODUCTS AND AIM TO PROVIDE A SMOOTH AND SATISFYING SHOPPING EXPERIENCE.

NO RETURNS OR EXCHANGES

ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR ANY REASON, INCLUDING INCORRECT SIZING, CHANGE OF MIND, OR UNWANTED ITEMS.

EXCEPTIONS

WE WILL ONLY OFFER A REPLACEMENT OR REFUND IF AN ITEM IS:

  • FAULTY

  • NOT AS DESCRIBED

IF YOU BELIEVE YOUR ITEM QUALIFIES UNDER ONE OF THESE EXCEPTIONS, PLEASE CONTACT US WITHIN 7 DAYS OF DELIVERY AT ENQUIRIES@EXCLUSIVECO.NET AND INCLUDE YOUR ORDER NUMBER AND CLEAR PHOTOS OF THE ISSUE.

WE RESERVE THE RIGHT TO DENY ANY CLAIMS THAT DO NOT MEET OUR POLICY TERMS.